Last updated: June 2026
Our Commitment to Data Protection
Ridge Echo Pty Ltd is committed to protecting the personal data of all individuals who interact with our business. We process personal information in accordance with the Australian Privacy Principles and recognise the importance of data protection standards for our international clients.
Data Controller
Ridge Echo Pty Ltd acts as the data controller for personal information collected through our website and services:
Ridge Echo Pty Ltd
Suite 1204, 88 Walker Street
North Sydney NSW 2060
Australia
Email: [email protected]
Legal Basis for Processing
We process personal data based on the following legal grounds:
Contractual Necessity
Processing necessary to fulfil our rental agreements, including identity verification, payment processing, and service delivery.
Legal Obligation
Processing required to comply with applicable laws, including taxation requirements, insurance regulations, and law enforcement requests.
Legitimate Interests
Processing necessary for our legitimate business interests, such as fraud prevention, service improvement, and maintaining business records, where these interests do not override your fundamental rights.
Consent
Where applicable, we obtain your consent for specific processing activities, such as marketing communications. You may withdraw consent at any time.
Your Data Protection Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of a verified request.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
In certain circumstances, you may request deletion of your personal data. This right is subject to legal retention requirements and legitimate business needs.
Right to Restrict Processing
You may request that we limit how we use your personal data while we address any concerns you have raised.
Right to Data Portability
Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format.
Right to Object
You may object to processing of your personal data based on legitimate interests or for direct marketing purposes.
International Data Transfers
As an Australian business, we primarily store and process data within Australia. In limited circumstances, data may be transferred to service providers in other jurisdictions. Where such transfers occur, we ensure appropriate safeguards are in place.
Data Security Measures
We implement comprehensive security measures to protect your personal data:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and updates
- Staff training on data protection practices
- Incident response procedures
Data Retention
We retain personal data only for as long as necessary:
- Rental transaction records: 7 years (legal requirement)
- Marketing preferences: Until consent is withdrawn
- Website analytics: 26 months
- Enquiry records: 2 years from last contact
Automated Decision Making
We do not use automated decision-making processes that significantly affect individuals without human oversight.
Children's Data
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors.
Exercising Your Rights
To exercise any of your data protection rights or to raise concerns about our data practices:
- Send your request to [email protected] with "Data Protection Request" in the subject line
- Include sufficient information to verify your identity
- Specify which right you wish to exercise
- We will respond within 30 days
Complaints
If you are not satisfied with our response to a data protection concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Website: www.oaic.gov.au
Updates to This Notice
We review and update this data protection notice periodically. Material changes will be communicated through our website. We encourage you to review this page regularly.